Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact or assessment request forms
• Call our emergency hotline
• Request a quote or service estimate
• Communicate with our team via email or phone
• Submit a review or testimonial

This information may include your name, phone number, email address, physical address, insurance information, and details about your property and the damage or service needed.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Provide restoration, remediation, and cleanup services
• Communicate with you about your project status
• Coordinate with your insurance company on your behalf
• Improve our services and customer experience
• Send you important updates about our services (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Insurance Companies: With your authorization, we share necessary documentation to process your claim.
• Service Providers: Trusted partners who assist us in operating our business (e.g., payment processors, IT support).
• Legal Requirements: When required by law, court order, or governmental regulation.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can set your browser to refuse cookies or to alert you when cookies are being sent.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.